The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If you’ve let it burn for at least three hours the first time and there’s still 1/4” or so of unmelted wax at the edges, don’t worry. As you burn repeatedly over time, the container will warm up and melt it all down. It should catch up in the end!
As long as the melt pool reaches within 1/4” of the edge in 3-4 hours on the first lighting, it’s all good! Your candle was crafted for maximum burn time. When a flame is too large, it melts too much wax and burns off the scent too quickly. If you’re worried the wick might drown, you can always rescue it by spooning out a little bit of melted wax.
Trim that wick. As long the wick is trimmed to about 1/4” each time you light it, it should not create any smoke or soot. When the flame is too large, it will not only smoke, but it will melt too much wax and burn off the scent too quickly.
The fragrances are a combination of essential oils, resins, and sustainable synthetic aroma ingredients that are as safe as, or safer than, essential oils. I only use scents that are free from toxins such as carcinogens, phthalates, and other hazardous chemicals commonly found in candle fragrances. They have also been extensively tested to make sure they’re safe for candles and smell great when lit.
Quality: My scents smell and burn better in a candle than candles made with EOs alone. Many EOs will smell fine in an unlit candle but can be unpleasant and even toxic when lit.
Cost: My candles would be way more expensive if I only used EOs.
Safety: Many synthetics are safer than EOs - especially in candles, due to being ignited. Any scent molecule, natural or synthetic, can be harmful - but unlike essential oils, my synthetic ingredients are formulated to meet strict IFRA safety standards.
Sustainability: Synthetics can be more sustainable than EOs that require extensive farming – it can take hundreds of pounds of plant matter to make one pound of essential oil. Many EOs also come from vulnerable species (like sandalwood).
Use a heat gun or hot hair dryer to melt the wax until the melt pool reaches the edges and the top of the candle is even. If this causes the wick to drown (become too small to stay lit), use a cotton ball or the edge of a paper towel to soak up and remove some wax.
Interested in carrying The Glow Co. in your retail store? I'd love to partner with you! Here's how it works:
-50% off retail pricing
-$200 minimum order
-Tax exemption for qualified retailers (must purchase with intent to resell)
-Choose between shipping or local pickup in Columbia, MD
-Orders processed via electronic invoice
Wholesale items are sold in case quantities which vary per product. Typical turnaround time for new orders is 1-2 weeks, as wholesale items are made to order.
Contact me directly (look for "Contact" at the top of my Etsy homepage) for more information and to register! Please provide:
-Business name
-Business address
-Website URL